Thought Leadership

Thought Leadership

Welcome to a world where putting your customer at the center of your every action grows your business.

Webinars
How a Global Insurance Company focused on Customer Lifetime Value and Maximized Portfolio Profitability - Part 2
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Creating an Embarrassment of Riches: OSG's Approach to Innovation Using Jobs and Outcomes
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How a Global Insurance Company focused on Customer Lifetime Value and Maximized Portfolio Profitability: Part 1
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How CAVIITM(Powered by IBM WATSONTM) Is Driving a Retailer's Customer Experience Transformation
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Rebirth of a Brand: How to stand out in a crowded, mature, and slow growing market
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Being Relevant in Franchising
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Patient-Centricity is Here!
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Caution! Competitor Wargaming Can Be Hazardous!
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Mind the Gap!
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How a Global Insurance Company focused on Customer Lifetime Value and Maximized Portfolio Profitability - Part 2
Download
Creating an Embarrassment of Riches: OSG's Approach to Innovation Using Jobs and Outcomes
Download
How a Global Insurance Company focused on Customer Lifetime Value and Maximized Portfolio Profitability: Part 1
Download
Rebirth of a Brand: How to stand out in a crowded, mature, and slow growing market
Download
What Retailers are Thinking Today
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Signs Clinical Trials are Going Mainstream
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The Consumer is Dead: Long Live the Prosumer!
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Pharma Innovation
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The Rise of Customer Centricity in India
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Designing the Customer Experience
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Leveraging Customer Data and Analytics
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Optimal Integration of Enterprise Information
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Data Analytics and Healthcare Outcomes
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Is Market Research Killing Innovation?
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Communicating B2B Customer Value

The video recording/clip that appears on the browser via the Dropbox link is a preview. However, the video can be downloaded and viewed in its entirety.

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